Returns and Exchanges

Return/Exchange Parameters:  Within 30 days of receipt for a refund, if purchased from the LaGaksta website or Amazon. All product(s) will be inspected upon receipt and should be in resalable condition, within 30 days of receipt and within the original packaging for credit to be issued to the original purchaser. We are unable to refund for accidental or wear of product damage caused by the customer.

Cost of Return: Return shipping costs will be refunded if a result of LaGaksta or Amazon error. Returns for any other reason will have the shipping cost deducted from the refund.

Exchanges: Replacements and exchanges are gladly accepted and processed given the above parameters are met.

Process to Return/Exchange:  

  • If purchased on the LaGaksta website: Please contact LaGaksta Customer Service at for instructions. You will receive email confirmation when your product is received back and the return/exchange is processed.
  • If purchased on Amazon:  Initiate a return through your order on your Amazon Account.
Timeframe for Refund: Refunds are issued on the payment method used at the time of purchase.  A refund will be issued once the returned product is received assuming the above parameters are met. Typically refunds occur immediately or within a few days depending on the payment method. You receive an email notification when a refund is issued.
Damaged Product:  If you receive a bag that is damaged in transit or is defective please let us know immediately at and follow the return steps noted above.
Still have questions? Please email us so we can assist you!